In order to provide solution for the after sales service related to the products sold and delivered by Neatouch to Customer
( hereinafter called Customer), both parties mutually agree on to the following terms and conditions.

1.    Neatouch is providing a 12 months warranty period for the products. The warranty period to start from the date
Neatouch fulfills his delivery obligations.
2.    Accessories and components originally belonging to the delivered product and or set are covered under this agreement,
but exclude earphones, neck straps, giftboxes,blisters, user’s manuals, CDs, all cables.
3.    Appearance damages recognized upon arrival of the goods at destination are fully covered under this agreement and
warranty does apply thereto. 
4.    Warranty does not include:
    ．Damage due to crash, drop or abuse
    ．Repairs carried out by unauthorized or unqualified agent
    ．Installation not in accordance with manual instructions or incorrect voltage
    ．Software operation or problem due to addition of peripherals
    ．Fire, flood
    ．Defect that was caused by misuse and negligence
5.    Neatouch will take back all defective products as defined above for repair and/or replacement purpose and will return them
in fully workable condition.
The details for this procedure are stated below (see return conditions)
6.    Repair and/or replacement for products not covered under this agreement. Neatouch charges only the material cost and the 
freight no repair cost will occur.

1.    Customer will collect all defective products and return to the Neatouch factory. Customer will notify Neatouch about each lot prior to shipment.
2.    Customer will bear cost for the transportation from customer to the destination of Neatouch’s factory in P.R.China, while the return back to
customer from the factory in P.R.China will be on Neatouch’s account; Customer is also responsible for the correct execution of customs clearance
where required.
3.    Neatouch will repair and /or replace the products returned.
4.    Customer will provide detailed information about the nature of defect/malfunction for each product returned.
5.    Before shipping defective products to us, Customer need contact Neatouch informing about which quantity and what product will be returned.